gold11 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data gold11 collects, how it is used, who it may be shared with, and the rights you hold as a player based in Bangladesh.
1. Introduction
gold11 ("we", "us", "our") is committed to protecting the privacy and personal data of all players who access and use the gold11 online gaming platform at gold11.pro (the "Platform"). This Privacy Policy has been prepared in accordance with applicable data protection principles and describes in clear, plain English how gold11 handles your personal information.
By creating a gold11 account or otherwise using the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection, use, storage, and sharing of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you should not use the Platform.
This Privacy Policy should be read alongside gold11's Terms & Conditions, which govern your overall use of the Platform. Together, these documents form the complete agreement between you and gold11 regarding data handling and platform usage.
gold11 does not sell your personal data to third parties for their independent marketing purposes. You have the right to access, correct, and request deletion of your data at any time. See Section 8 for a full breakdown of your data rights.
2. What Data We Collect
gold11 collects personal data only to the extent necessary to operate the Platform safely, comply with legal obligations, and deliver the best possible experience to players across Bangladesh. The categories of data we collect are described below.
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Identity Data Full name, date of birth, gender, and a copy of your Bangladesh National Identity Card (NID), passport, or other government-issued identification document submitted during KYC verification.
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Contact Data Email address, mobile phone number (including bKash or Nagad-registered numbers), and residential address in Bangladesh (city, district, and division).
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Financial Data Mobile wallet account details (bKash, Nagad, Rocket, Upay), bank account information where applicable, transaction history, deposit amounts in BDT (৳), withdrawal requests, and payment method ownership documentation.
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Gaming & Betting Data Game sessions played, wagers placed, bet amounts, game outcomes, bonus usage, wagering progress, and responsible gaming tool settings (deposit limits, cooling-off periods, self-exclusion status).
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Technical & Device Data IP address, device type (Android, iOS, desktop), browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), session duration, and page interaction logs.
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Cookie & Analytics Data First-party cookie identifiers, session tokens, analytics event data (pages visited, features used, bounce rate), and A/ B test variant assignments. See Section 6 for full details on cookie usage.
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Communications Data Records of support tickets, live chat transcripts, emails exchanged with the gold11 support team, and any feedback or complaints submitted through the Platform.
3. How We Use Your Data
gold11 uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which gold11 processes personal data are set out below.
To create and maintain your gold11 player account, verify your identity and age (21+ requirement), authenticate logins, reset passwords, and manage account preferences. This processing is necessary for the performance of your contract with gold11.
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard; to verify payment method ownership; and to maintain accurate transaction records denominated in Bangladeshi Taka (৳).
To fulfil Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations; to detect, investigate, and prevent fraud, collusion, and prohibited account activity; and to respond to lawful requests from relevant authorities.
To deliver a stable and performant gaming experience; to diagnose technical issues; to improve Platform features based on aggregated usage analytics; and to conduct internal research and product development.
To identify patterns of play that may indicate problem gambling; to enforce deposit limits, cooling-off periods, and self-exclusion requests; and to provide relevant responsible gaming resources to players who may need them.
Where you have given explicit consent, to send you promotional communications about gold11 offers, seasonal bonuses (such as BPL, Eid, or Pohela Boishakh promotions), and new game releases. You may withdraw consent and unsubscribe from marketing communications at any time by contacting support.
Our Privacy Commitments
Six principles that guide how gold11 handles your personal data every day.
4. Who We Share Your Data With
gold11 does not sell, rent, or trade your personal data. We may, however, share it on a strictly need-to-know basis with the following categories of trusted third-party recipients, each of whom is bound by confidentiality obligations consistent with this Privacy Policy.
We share the minimum necessary financial data with payment processors — including bKash, Nagad, Rocket, Upay, and our banking partners — solely to facilitate deposit and withdrawal transactions. These providers process your payment data under their own privacy policies and applicable financial regulations.
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to operate their games within the gold11 Platform. These providers do not receive your full identity or payment details unless specifically required for live dealer or tournament integrations.
To complete KYC verification, gold11 may share identity documents and personal information with specialist third-party identity verification services. These providers are contractually prohibited from using your data for any purpose beyond completing the verification task for which they were engaged.
gold11 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or lawful request. In such cases, gold11 will disclose only the data specifically requested and will notify you where legally permitted to do so.
Some of gold11's third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, gold11 takes appropriate contractual and technical safeguards to ensure your data receives an equivalent level of protection to that provided under this Privacy Policy.
5. Cookies & Tracking Technologies
gold11 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) on the Platform to deliver core functionality, remember your preferences, and understand how players interact with the site. Below is a summary of the types of cookies gold11 uses.
These cookies are required for the Platform to function and cannot be disabled. They include session authentication tokens that keep you logged in to your gold11 account during an active session, CSRF protection tokens, and load-balancing cookies that ensure stable server connections.
These cookies collect anonymised data about how players navigate the gold11 Platform — for example, which pages are visited most frequently, how long sessions last, and which features generate the most engagement. This data is used exclusively to improve the Platform experience and is never used to identify individual users.
These cookies remember your Platform preferences, such as your chosen game display settings and responsible gaming tool configurations. Disabling these cookies may result in a less personalised experience but will not prevent you from accessing core Platform features.
You may manage cookie preferences through your device or browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the gold11 Platform. gold11 does not use third-party advertising or cross-site tracking cookies.
6. Data Retention
gold11 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply.
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Account & Identity Data Retained for the duration of your active account plus a minimum of five (5) years following account closure, to satisfy AML and financial record-keeping obligations.
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Transaction Records All deposit, withdrawal, and gaming transaction records are retained for a minimum of seven (7) years from the date of the transaction, in line with financial compliance requirements.
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Analytics & Device Data Anonymised and aggregated analytics data may be retained indefinitely for product improvement purposes. Non-anonymised device logs are deleted after ninety (90) days.
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Support Communications Support ticket records and email correspondence are retained for three (3) years from the date of the last interaction, or longer if the communication relates to an ongoing dispute or legal matter.
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Self-Exclusion Records Where a player has self-excluded, a record of the self-exclusion is retained indefinitely to prevent the re-opening of accounts in contravention of the player's own request.
7. Your Data Rights
As a gold11 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the gold11 support team at the email address listed in the footer of this page. gold11 aims to respond to all data rights requests within fifteen (15) business days (Bangladesh Standard Time, UTC+6).
For your security, gold11 will ask you to verify your identity before processing any data rights request. This is to ensure that personal data is not disclosed to, or acted upon by, any unauthorised person claiming to represent you.
8. Data Security
gold11 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include, but are not limited to, the following.
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256-bit SSL/TLS Encryption All data transmitted between your device and the gold11 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols, the same level of encryption used by major international banks.
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Secure Data Storage Personal data is stored on access-controlled servers with strict role-based access permissions. Only authorised gold11 personnel with a legitimate business need may access identifiable player data.
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Fraud & Anomaly Detection gold11 employs automated systems to detect unusual login patterns, suspicious transaction activity, and potential account takeover attempts in real time.
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Staff Training & Access Controls All gold11 personnel who handle personal data receive regular data protection training and are bound by confidentiality agreements.
While gold11 takes all reasonable steps to protect your personal data, no transmission over the internet can be guaranteed to be completely secure. You are responsible for keeping your gold11 account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
9. Changes to This Policy & Contact
gold11 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable law. Where material changes are made, we will notify active players by email or by displaying a prominent notice on the Platform. The "Effective Date" at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way gold11 handles your personal data, please contact our support team. The support email address is displayed as plain text in the footer of this page. Please include "Privacy Request" in the subject line of your message so that your query is directed to the appropriate team member promptly.
gold11 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 15 business days (Bangladesh Standard Time, UTC+6). Complex requests involving large volumes of data may take longer, in which case we will notify you of the expected timeline.
Explore gold11 With Confidence
Now that you understand how gold11 protects your data, you can play knowing your information is in safe hands. Browse our games, check the FAQ, or learn more about responsible gaming tools available to you.
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